Terms of service

Terms of Service

Last updated: 25 September 2026

Overview

Welcome to Esslings. The terms "we", "us" and "our" refer to ARZ-BLRBH LTD, trading as Esslings, a company registered in England and Wales (company number 17467148) with its registered address at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. We operate this online store and website, including all related information, content, features, tools, products and services (the "Services"). Our store is powered by Shopify.

These Terms of Service ("Terms") describe your rights and responsibilities when you use the Services. Please read them carefully. By visiting, interacting with or using our Services, you agree to be bound by these Terms and by our Privacy Policy. If you do not agree, please do not use or access our Services.

Section 1 - Access and Account

By agreeing to these Terms, you confirm that you are at least the age of majority in the country where you live. To use the Services or purchase our products, you may be asked to provide certain information such as your email address, billing address, shipping address and payment details. You confirm that all information you provide is accurate, current and complete. You are solely responsible for keeping your account credentials secure and for all activity on your account.

Section 2 - Our Products

We make every effort to display our products and their colours and images as accurately as possible, but we cannot guarantee that your screen will display them exactly. We reserve the right to limit the sale of our products to any person, region or jurisdiction, to limit quantities, and to discontinue any product at any time. Product descriptions and prices are subject to change without notice.

Section 3 - Orders

When you place an order, you make an offer to purchase our products. We may accept or decline your order at our discretion, for example in the case of suspected fraud, pricing errors or stock unavailability. Please check your order carefully before submitting it, as we may not be able to change or cancel it once it has been processed. If we cancel or change an order, we will notify you using the contact details you provided.

Section 4 - Prices and Payment

All prices are shown in euros (EUR) and include applicable taxes unless stated otherwise. Shipping is free on all orders, and shipping costs are included in the listed product price. You agree to pay all charges at the prices in effect when you place your order and to provide current, complete and accurate payment information. Payments are processed securely by our payment providers.

Section 5 - Shipping and Delivery

Orders are processed and shipped within 1-3 business days. Estimated delivery times are approximately 3-7 business days for items shipped from within the European Union and approximately 7-20 business days for items shipped from outside the European Union. Delivery times are estimates and are not guaranteed. For orders shipped from outside the European Union, import duties or customs fees may apply in exceptional cases and are the responsibility of the customer. Please see our Shipping Policy for full details.

Section 6 - Returns and Refunds

We offer a 30-day return policy. You have 30 days after receiving your item to request a return, subject to the conditions in our Refund Policy. If your goods are shipped into the European Union, you also have a 14-day statutory right to cancel your order without giving a reason. Please see our Refund Policy for full details.

Section 7 - Intellectual Property

All content on our Services, including text, graphics, logos, images and product designs, is owned by or licensed to us and is protected by intellectual property laws. You may not copy, reproduce, distribute, modify or use any of this content without our prior written permission.

Section 8 - Optional Tools and Third-Party Links

We may provide access to third-party tools and links to third-party websites that we do not monitor or control. We are not responsible for the content, accuracy or practices of any third party. Your use of third-party tools and websites is at your own risk and subject to the terms of those third parties.

Section 9 - Relationship with Shopify

Our store is hosted on Shopify's platform. Shopify provides us with the technology that allows us to offer you the Services, but Shopify is not a party to your purchase and is not responsible for our products or Services.

Section 10 - Privacy

Your personal information is handled in accordance with our Privacy Policy, which forms part of these Terms.

Section 11 - Feedback

If you send us comments, ideas, suggestions or other feedback, we may use them without restriction and without any obligation to compensate you.

Section 12 - Errors, Inaccuracies and Omissions

Information on our Services may occasionally contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers and availability. We reserve the right to correct any such errors and to update or cancel orders if information is inaccurate, at any time and without prior notice.

Section 13 - Prohibited Uses

You may not use the Services for any unlawful purpose, to infringe the rights of others, to transmit malicious code or false information, to harass or harm others, to collect personal data without consent, to interfere with the security or operation of the Services, or to use automated tools to access the Services without our permission.

Section 14 - Termination

We may suspend or terminate your access to the Services at any time if you breach these Terms. Provisions that by their nature should survive termination, including intellectual property, disclaimers and limitations of liability, will continue to apply.

Section 15 - Disclaimer of Warranties and Limitation of Liability

To the fullest extent permitted by law, the Services and all products are provided "as is" and "as available" without warranties of any kind. To the fullest extent permitted by law, we are not liable for any indirect, incidental or consequential damages arising from your use of the Services. Nothing in these Terms limits any rights you have under mandatory consumer protection laws that cannot be excluded.

Section 16 - Indemnification

You agree to indemnify and hold harmless ARZ-BLRBH LTD and its directors, employees and partners from any claim or demand arising from your breach of these Terms or your violation of any law or the rights of a third party.

Section 17 - Governing Law and Disputes

These Terms are governed by the laws of England and Wales, without prejudice to any mandatory consumer protection rights you have in your country of residence. If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full effect.

Section 18 - Changes to These Terms

We may update these Terms from time to time. The latest version will always be posted on this website with the "Last updated" date. Your continued use of the Services after changes are posted constitutes acceptance of the updated Terms.

Section 19 - Contact Information

If you have any questions about these Terms, please contact us:

Company Name: ARZ-BLRBH LTD
Company Registration Number: 17467148
Company Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Email: info@esslings.com