Privacy policy

Privacy Policy

Last updated: 25 September 2026

ARZ-BLRBH LTD, trading as Esslings ("we", "us", "our"), operates this online store and website, including all related information, content, features, tools, products and services (the "Services"). Our store is powered by Shopify. This Privacy Policy describes how we collect, use and disclose your personal information when you visit or use the Services, make a purchase, or otherwise communicate with us. By using the Services, you acknowledge that you have read this Privacy Policy and understand how we handle your data.

Personal information we collect

"Personal information" means information that identifies you or can reasonably be linked to you. Depending on how you interact with us, we may collect:

  • Contact and order details: your name, email address, phone number, billing address and shipping address.
  • Payment information: payment details are processed by our secure payment providers, and we do not store full card numbers.
  • Account and order information: your order history, items viewed, added to your cart or purchased, and your returns and support requests.
  • Device and usage information: your IP address, browser type, device information, pages visited and how you interact with our website, collected through cookies and similar technologies.
  • Communications: messages and emails you send to us.

How we use your personal information

  • To provide the Services: process and deliver orders, handle payments, returns and refunds, and provide customer support.
  • To manage your account and communicate with you about your orders.
  • To send marketing and promotional messages where you have agreed to receive them. You can unsubscribe at any time.
  • To improve and secure our website, prevent fraud and comply with legal obligations.
  • To measure and improve our advertising, including through advertising partners.

How we share your personal information

We share personal information only where necessary and with trusted third parties, such as Shopify, payment processors, suppliers and fulfilment and shipping partners, analytics and advertising providers, and professional advisers. We may also disclose information where required by law or to protect our rights. We do not sell your personal information for money.

Cookies

We use cookies and similar technologies to keep the website working, remember your preferences, analyse traffic and support our marketing. You can control cookies through your browser settings, but disabling them may affect how the website works.

Your rights

Depending on where you live, including under the UK and EU General Data Protection Regulation (GDPR), you may have the right to access, correct, delete or restrict the use of your personal information, to object to processing, to withdraw consent, and to request a copy of your data. To exercise these rights, contact us using the details below. You also have the right to lodge a complaint with your local data protection authority.

Data retention

We keep your personal information only for as long as needed for the purposes described in this policy, including to meet legal, tax and accounting requirements, resolve disputes and enforce our agreements.

Security

We use reasonable technical and organisational measures to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

International transfers

Your personal information may be transferred to, stored and processed in countries outside where you live. Where we transfer information outside the European Economic Area or the United Kingdom, we rely on recognised transfer mechanisms such as standard contractual clauses, unless the destination has been recognised as providing an adequate level of protection.

Children

Our Services are not directed to children, and we do not knowingly collect personal information from children.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this website with the "Last updated" date.

Contact us

If you have any questions about our privacy practices or this Privacy Policy, or wish to exercise your rights, please email us at info@esslings.com or write to us at the address below. For the purposes of applicable data protection law, we are the controller of your personal information.

Company Name: ARZ-BLRBH LTD
Company Registration Number: 17467148
Company Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Email: info@esslings.com